The last thing you want to do if you win on a National Lottery scratch card is then to go and damage it.

However, this can easily happen, there’s even been an example of jackpot winning scratchcard that got ripped in half!

In order for a store to pay out on a scratchcard win, they first scan the barcode on the back and then enter the 4 digit code on the front. This combination is unique to all scratchcards and confirms whether and how much you’ve won.

So, to claim a scratchcard win, your scratch cards needs to be fully intact (not ripped), with the 4 digit code on the front game panel and the barcode on the reverse clearly visible.

Scratchcard Got Wet – What To Do

If your winning scratchcard has got wet, your main concern is if you can still see the barcode on the reverse of your water damaged scratchcard.

Due to the material that scratchcards are made of, the main problem that is likely to occur is smudging of the ink, or the scratch card starting to crinkle and curl at the edges.

Firstly, remove the scratchcard from the water if you haven’t already. Make sure to carefully lift it with both hands, delicately moving it to a dry surface.

If you can, take a photo of both the front and back of the scratchcard with the 4 digit code and reverse barcode clearly visible.

Lay the scratch card face front side down on a dry surface, ideally a wooden or tiled surface.

DO NOT put it on any paper surface as this will stick to the scratchcard as it dries!

Also, keep the scratchcard away from direct sunlight or a heat source such as a radiator. This will make the scratchcard crinkle and curl more significantly.

Leave it for as long as possible until it looks dry, making sure not to disturb it by touching or moving it.

Go to the last section in this article to found out what to do next.

Scratchcard Got Ripped

Ripped scratchcards tend to be less of a problem that wet scratch cards, however, you still need to make sure you follow the correct procedure.

Before we start, if you buy a scratch card from a store, make sure it is not ripped, and always ask for another one instead.

ripped national lottery scratchcard

There are 2 reasons that ripped scratchcards are a problem:

1. A scratchcard barcode that has been ripped cannot be scanned which is required to pay out a prize.
2. A ripped scratchcard voids any win, and you are unlikely to receive a payout from a store if the rip is significant

In fact, when a store pays out a scratchcard, they usually rip it in half to void anybody trying to claim the prize for a second time.

As with water damaged scratchcards, make sure to take clear photos of the front and back of the scratchcard pieces before you do anything else with it.

​To find out what to do, read on for our guide in the next section.

What to do with Damaged Scratchcards

First off, if you’ve not done so already, take a photo(s) of the damaged scratchcard as evidence, making sure they are as detailed and clear as possible.

Simply, the easiest way to see if your scratchcard is too damaged, is to take it to your nearest shop and see if they will accept them to pay out.

If this doesn’t work, you need to contact National Lottery and let them know about your issue. More than likely, you will be asked details about where you purchased the scratchcard from, and be requested to send the scratchcard to one of the National Lottery regional offices.

Should you have to do this, make sure to send using recorded delivery that has proof of postage and insures for any value should it get lost!

Damaged Scratchcards – Still Need Help?

Are you still struggling with claiming your scratchcard winner or do you need some assistance on what to do next?

Make sure to get in contact with us and we will gladly help you out!

Maybe it is time to consider the best online scratchcard sites, to avoid having this issue in future?

10 Free Scratchcards and 10 Free Spins with 1st Scratch Purchase
3 games
5.0 rating
5.0
18+. New Players Only. Please Gamble Responsibly. T&C's Apply
Buy in with £10, Get a £30 Bonus!
4 games
4.8 rating
4.8
18+. Play Safe. Opt-in required, Only first deposit qualifies, Min deposit £10, max bonus £30 with 40x wagering. Max redeemable £2000 from the bonus. Bonus expires 7 days from issue. Game, player, currency and country restrictions and terms apply.
£50 Welcome Bonus when you bet £10
4.8 rating
4.8
18+. New Casino players only. Deposit required. Bet £10+ on qualifying games. 40x wager reqs (bonus only) on selected games. Accept Bonus within 14 days. Bonus valid for 30 days. Certain deposit types excluded. Player restrictions and T&Cs apply.
100% Bonus up to £25 and 20 Bonus Spins
4.8 rating
4.8
18+. New UK customers only. Opt-in required. 30 free spins on Book of Dead game upon registration. 100% deposit bonus up to £300, min deposit £10. 30x wagering requirements apply (game weighting applies). Max bonus bet £5. T&Cs apply Please gamble responsibly.
50% Cashback & 50 Free Spins with Minimum £10 Deposit
4.5 rating
4.5
This promotion is valid for new UK QuinnCasino customers aged 18 years and over who have yet to avail of a QuinnCasino Welcome Offer. To activate this promotion you must deposit and stake a minimum of £10. You must place a minimum of 5 rounds during the qualifying period and 4 of these rounds must be at least half the value of your highest placed wager.
Start Playing with £88 Free, No Deposit Required
4.5 rating
4.5
No Deposit Offer: New players only • £88 is granted in FreePlay (FP) • FP must be claimed within 48 hrs of receiving the email and expires after 14 days • FP wins are credited as bonus and capped at £15, exc. JP win • Deposit Bonus Offer: £20 min deposit • 100% up to £100 Bonus • Bonus wins are capped at £500 • To withdraw bonus & related wins, wager 30 x (bonus amount) within 90 days • Restrictions apply to deposit until wagering requirement fulfilled • Wagering req. vary by game • This offer may not be combined with any other offer • Withdrawal restrictions & full T&Cs apply: No Deposit Offer terms & Deposit Bonus Offer terms
50 Free Spins on First Deposit
4.5 rating
4.5
First deposit only. 50 Free Spins on the Book of Dead slot. Minimum deposit £10. Each Free Spin valued at 10p. T&Cs, Rewards and Game Play Policy applies.
150 Megaways Spins
4.3 rating
4.3
18+. New players only. Max 150 spins over 3x50-spin bundles. Min £10 dep & spend for each bundle. Free spins used on selected games only. Spin value £0.10. Wins credited as bonus, 10x wag within 14 days. Payment method restrictions & T&Cs apply.
4.3 rating
4.3
30 FREE Spins - No Deposit Required. 100% Bonus up to £100 + 30 FREE Spins on 1st Deposit
4.3 rating
4.3
Registration Offer: New UK players only. Register & get up to 30 Free Spins [FS]. 10 FS*3 over 3 days upon login. Must be claimed by 23:59 on day of grant; wins set at £3–£12 in bonus funds. Non-funded player balance capped at £100 exc. jp. wins. Welcome Offer: Min £10 deposit, get 100% Bonus (max £100) + 30 FS. Must be claimed within 7 days. Bonus wins capped at £400 exc. JP wins. General: FS valid on specific games & valid for 7 days once claimed. FS wins granted in bonus after all FS used. Bonus valid on specific games only. Wagering req. apply: 30x bonus funds (vary by game); T&Cs Apply
New Players Get 100% Bonus up to £50 & 100 Free Spins
4.3 rating
4.3
Welcome bonus: new UK players only. Min deposit: ‎£10. 100 spins require 3 deposits: min second and third deposit ‎£20. Spins and bonus wagering requirement: 35x, spins expire after 24 hours. Play responsibly, www.begambleaware.org. T&C apply.
150 Bonus Spins
4.0 rating
4.0
1st deposit only. Min deposit £10. 25 free spins for 6 selected games. X40 wagering on bonus spins winnings. T&C's apply.
Play with 100% up to £200 Free Play on Your First Deposit
4.0 rating
4.0
1st deposit only. 14 day expiry. FreePlay (FP) wins credited as bonus & capped at the amount received, exc. JP win. Valid for selected games. Bonus wins capped at £500. 30X wagering - req. vary by game. Bonus expires within 90 days. Payment method & country restrictions apply. Withdrawl restrictions & full T&Cs apply.
New Players Get 100 Seconds of Free Spins
4.0 rating
4.0
New customer must deposit and spend £20 on slot games to receive unlimited free spins on Reel King Mega, until a total minimum of £10 is reached. Keep it fun - set your deposit limit. Full T&C's apply
100% Bonus + up to 100 Free Spins - Enjoy a 100% first deposit bonus up to £250 PLUS spin the special NetEnt Wheel to get up to 100 Free Spins!
4.0 rating
4.0
Min 1st deposit £20. Max bonus £250. Bonus & wins playable on Selected games only. 40xWR. Max convertible to real 5x bonus amount. Bonus valid for 7 days. Free Spin on the wheel for 10 - 100 spins valid for 24 hrs. Spins & wins playable on NetEnt Slots (excl. progressives). 30WR. Max win £20 from wheel spins. T&Cs apply.
40 Free Cards on Your First Deposit
4.0 rating
4.0
First Deposit Only. Min. deposit: £10. Game: 7 Piggies 5000, card Value: £0.25. WR 60x free card winnings amount (only Slots count) within 30 days. Max bet is 10% (min £0.10) of the free card winnings amount or £5 (lowest amount applies). Scratch Cards must be used before deposited funds. First Deposit/Welcome Bonus can only be claimed once every 72 hours across all Casinos.
Get £5 Off Your First 10 Scratchcards Purchase.
4.0 rating
4.0
18+. New Players Only. Please Gamble Responsibly. T&C's Apply
Win up to £250,000!
4.0 rating
4.0
18+. New Players Only. Please Gamble Responsibly. T&C's Apply
Ongoing Promotions
3.0 rating
3.0
18+. New Players Only. Please Gamble Responsibly. T&C's Apply